About us

Who we ARE ...

OpenSM (legal name “OpenSM Inc.”) is a certification body which provides education¹ and certification under ISO/IEC 17024 for individuals on a wide range of disciplines.

We help professionals and organizations show commitment and competence by providing them with valuable education, evaluation and certification against rigorous internationally recognized standards. Our mission is to provide our clients with comprehensive services that inspire trust, continual improvement, demonstrate recognition, and benefit the society as a whole.

Exam cancellation

Our principal objectives and activities are:

  1. 1. Establishing the minimum requirements necessary to certify professionals
  2. 2. Reviewing and verifying the qualifications of applicants for eligibility to be considered for the certification evaluation
  3. 3. Developing and maintaining reliable, valid, and current certification evaluations
  4. 4. Granting certificates to qualified candidates, maintaining records, and publishing a directory of the holders of valid certificates
  5. 5. Establishing requirements for the periodic renewal of certification and determining compliance with those requirements
  6. 6. Ascertaining that our clients meet ethical standards in their professional practice
  7. 7. Representing its members, where appropriate, in matters of common interest
  8. 8. Promoting the benefits of certification to organizations, employers, public officials, practitioners in related fields, and the public



Our mission is to provide our clients with comprehensive examination and certification services that inspire trust and benefit the society as a whole.


Our vision is to become the global benchmark for the provision of professional certification services.


Integrity, Professionalism, Fairness


Beyond Service Management

Our Services

OpenSM continuously publishes topmost innovative training courses through its best experts in the field for the provision of education and certification services. OpenSM’s expertise is in multiple fields, with a special emphasis in:

Digital Service Management

   - Service Management

Quality and Sustainability

   - Quality

   - Sustainability

For more information about our offerings, please visit our list of OpenSM Training Courses.

Our Leadership

It is through the commitment and devotion of our people that excellence is achieved and always reflected in our services. Our objective is first-rate support and our constitution is quality. Our management team has taken an oath to quality without compromise.

Meet OpenSM Management

Our Committees

OpenSM has established a number of committees comprised of experts from all around the world. Each committee has a dedicated purpose, mission and rationale. The OpenSM Scheme Committee involves a group of international high-level professionals who continuously review and ameliorate the OpenSM internal schemes. The committee members are carefully chosen to be independent and industry experts with rich experience and track record. 

At the same time, the Impartiality, Ethics and Appeal Committee is comprised of external specialists who are responsible to receive and resolve issues relate to the OpenSM Code of Conduct, and other ethical matters. The Training Courses Review Committee gathers from all around the world to discuss, review and improve the OpenSM Training Courses. This committee, jointly with the Training Development Department takes important decision with regard to the actions to be taken for the OpenSM training materials. 

Our Network

The OpenSM Network is the global network of Distributors, Partners, Trainers, and Certified Individuals which is present in more than 150 countries. It is through this continually growing international network that OpenSM ensures global presence and customer support in all its excellence.

Open is in our name and As a Service is our modus operandi!



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