We, the Signatories of the OpenSM Manifesto: 

- BELIEVE THAT the future of service management depends on the community of service managers working together
- KNOW THAT effective service orientation is the key for organisations and society to deal with the many challenges of our times
- ARE CONVINCED THAT service management doesn’t need to be complicated, sophisticated or require a large upfront investment
- AGREE THAT the time has matured for the adoption of a lean and effective service management methodology

OpenSM Manifesto

As a members of the OpenSM Alliance, we will:

- invest in the simplicity of the OpenSM approach rather that developing it towards becoming a comprehensive super tool-box.
- advocate the establishment of the OpenSM Mindsets as an essential dimension of effective service management and team behaviour.
- promote the OpenSM Model as an indispensable pillar of service management and a success enabler for the creation of value for stakeholders.
- evolve OpenSM to cover the SM community’s needs through the coordinated involvement of the community itself.
- be guided by agile strategies which allow us to be responsive to the domain’s evolving demands and needs.



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