Service Mgmt adapting to change

Company employees – over the past 12 to 18 months – have become their own IT services “troubleshooters”.

Making digital transformation work

Remote working over the past 12-18 months has demanded more regular and better communication within businesses.

Switching on the lightbulb

The questions I’ve heard numerous times over the past 12 months concern mostly the shift to a digital mindset which may include all or some of Agile, DevOps, Cloud and automation. What is important is getting everyone in an organization – including service management – on the same page, creating value for customers.


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