OpenSM™ is a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department.

Based around the OpenSM™ model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers.

OpenSM™ allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.

Rather than focusing on one prescriptive way of working, OpenSM™ helps organizations to respond to their consumers and deliver value with integrated service management practices.